Privacy Policy

ANY QUESTIONS

Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

At Star Wings Tourism and Travel LLC ("we", "us", "our" or "Company"), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or interact with us via our website, email, phone, or in person.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information, including:

a. Personal Identifiable Information (PII)

  • Full name
  • Passport number and details
  • Date of birth
  • Nationality
  • Email address
  • Phone number
  • Home address
  • Billing information (credit/debit card details)

b. Travel Information

  • Flight details
  • Hotel preferences
  • Travel itineraries
  • Visa details and history
  • Special requests (e.g., accessibility needs, dietary preferences)

c. Technical and Usage Information

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited on our website
  • Time and date of visit

d. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can control your cookie settings through your browser.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process travel bookings, visa applications, and other service requests
  • To issue invoices and process payments
  • To send administrative communications (confirmations, updates, reminders)
  • To personalize user experience and customer service
  • To improve our website, services, and marketing efforts
  • To comply with UAE laws and regulations
  • For marketing communications, with your prior consent (you can opt-out anytime)

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Airlines, hotels, insurance providers, visa agents, and travel partners
  • Payment processors for secure payment transactions
  • IT and software service providers helping us run our operations
  • UAE and international government authorities when required by law (e.g., immigration services)

All third parties we work with are required to comply with strict data protection and confidentiality obligations.

4. Data Storage and Security

We store your information on secure servers and implement a variety of security measures to maintain the safety of your personal data.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

Under UAE laws and international data protection standards, you have the right to:

  • Access a copy of the personal data we hold about you
  • Request correction of any incomplete or inaccurate information
  • Withdraw your consent at any time (where consent is the basis of processing)
  • Request deletion of your information (subject to legal retention requirements)
  • Object to certain types of processing

To exercise any of these rights, please email us at [Insert Email Address].

6. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal, regulatory, accounting, or reporting requirements.

7. International Transfers

Due to the nature of our services, your information may be transferred and stored outside of the UAE, where data protection laws may differ. We take all steps reasonably necessary to ensure that your data is treated securely.

8. Cookies Policy

Our website uses cookies to:

  • Recognize your device and save your preferences
  • Monitor website performance
  • Analyze website traffic and usage patterns

You can disable cookies through your browser settings if you wish.

9. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational reasons. When we update it, we will revise the "Effective Date" at the top of this page.
We encourage you to review our Privacy Policy periodically.

10. Contact Information

If you have questions, concerns, or complaints regarding our Privacy Policy or practices, please contact:

Star Wings Tourism and Travel LLC
? Office 903 Hamdan Street, Abu Dhabi
? Email: info@starwingstt.com
? Phone: +97126817751